Privacy Policy
Your privacy is important to us. This policy explains how Palauget collects, uses, and protects your personal information.
Last updated:
Introduction
Palauget Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect information that you provide directly to us and information that we obtain automatically when you use our services.
Personal Information You Provide
- Contact information (name, email address, phone number, postal address)
- Account information (username, password, profile details)
- Payment information (credit card details, billing address)
- Communications with us (inquiries, feedback, support requests)
- Survey responses and questionnaire answers
- Marketing preferences and communication choices
Information Collected Automatically
- Device information (IP address, browser type, operating system, device identifiers)
- Usage data (pages visited, time spent on site, click patterns, referring websites)
- Cookies and similar tracking technologies
- Location information (approximate location based on IP address)
- Performance data (loading times, error logs, system performance metrics)
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Provide and maintain our services
- Process transactions and payments
- Create and manage user accounts
- Deliver customer support
Communication
- Send transactional emails
- Respond to inquiries
- Provide service updates
- Send marketing communications (with consent)
Improvement & Analytics
- Analyze usage patterns and preferences
- Improve our website and services
- Develop new features
- Monitor system performance
Legal & Security
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our terms of service
- Resolve disputes
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of our business, your information may be transferred as part of the transaction.
Consent
With your explicit consent, we may share your information for purposes not covered in this policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These small data files help us understand how you use our site and improve its functionality.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality and security
Performance Cookies
Help us analyze site usage and improve performance
Functional Cookies
Remember your preferences and enhance user experience
Marketing Cookies
Used to deliver relevant advertisements (with your consent)
Cookie Management: You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality. For detailed cookie information, please see our Cookie Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data transmission is protected using SSL/TLS encryption
Secure Storage
Information stored on secure servers with access controls
Access Control
Limited access to personal data on a need-to-know basis
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously monitor and update our security measures.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information
Retained while your account is active and for a reasonable period after account closure for legal and business purposes.
Transaction Records
Financial records are retained for 7 years to comply with tax and accounting regulations.
Marketing Communications
Marketing data is retained until you unsubscribe or withdraw consent, plus a brief period for administrative purposes.
Legal Compliance
Some information may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format.
Correction and Updates
You can request that we correct or update any inaccurate or incomplete personal information.
Deletion
You may request that we delete your personal information, subject to certain legal exceptions.
Opt-out and Communication Preferences
You can opt out of marketing communications and adjust your communication preferences at any time.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.
Where we transfer your data outside the European Economic Area (EEA), we implement appropriate safeguards such as Standard Contractual Clauses or adequacy decisions to ensure your rights and freedoms are protected.
Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of material changes via email or prominent website notice
- Provide a summary of significant changes
- Obtain your consent for changes that materially affect how we use your information
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company Information
Company: Palauget Ltd
Address: 15 King William Street, London EC4N 7AZ, United Kingdom
Email: info@palauget.com
Phone: +44 20 7234 5678
Business Hours
Monday - Friday: 9:00 - 17:30
Saturday - Sunday: Closed
Response Time
Privacy inquiries: Within 72 hours
Data requests: Within 30 days
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given clear consent for specific processing activities
- Contractual necessity: Processing necessary for performance of a contract with you
- Legal obligation: Processing required to comply with legal obligations
- Legitimate interests: Processing necessary for our legitimate interests, balanced against your rights
- Vital interests: Processing necessary to protect your vital interests or those of another person
This Privacy Policy should be read in conjunction with our: